Tech Services has launched a new way to get a hold of the team. Recently, as you may have seen, we implemented a way to chat with people that may be searching our Uponorpro.com website. 

 

We can help you with any questions pertaining to radiant heating/cooling, plumbing or fire safety — from installation to standards. We don’t offer any sort of dating advice and trust me you wouldn’t want that sort of advice from us anyway.  

 

So far we have received 226 chats over the last month without the service really being announced. Currently, we are averaging around 5 chats a day and they are people from Engineers to our Sales Reps. You will notice the new “Chat now” tag on the lower right of the page. This will get you in contact with the next available Tech. Rep that is logged into the chat. It will say “leave a message” when we are out with the locals serving up mean curveballs at the local softball fields. Don’t worry though as the message is sent into our email inbox and we address the question/s as soon as someone becomes available.

 

It is really easy and convenient to navigate people around the website when they are trying to find manuals or specifications.  It is much easier to just send a link than telling someone over the phone about where to go to or to find a particular document. This is also convenient for the customer as they can just stay on the computer and get a quick answer without having to call in and possibly wait on the line for the next available person. So far the majority of the people contacting us through the online service are Contractors, Sales Reps, and then Engineers.  I think this will slowly get more traffic as time goes on for some of the more simple questions we would normally receive over the phone.